Return Policy

Return & Exchange Policy

At Vixow, your satisfaction is our top priority. We want your shopping experience on vixow.com to be smooth, enjoyable, and worry-free. If something isn’t right with your order, our return process is simple, transparent, and designed to make things right quickly.

Eligibility for Returns
You may request a return if your item meets all of the following conditions:

• The item is unused, unworn, and has all original tags attached.

• It is returned in its original packaging.

• You can provide proof of purchase, such as your order confirmation or receipt.

Please note: Items that are used, damaged, or missing original packaging may not qualify for a full refund.

Return Timeframe
Return requests must be made within 30 days of receiving your order. Unfortunately, returns submitted after this period cannot be accepted.

How to Start a Return
To initiate a return, contact us at support@vixow.com and include:

• Your full name and order number

• A copy of your receipt or order confirmation

• A brief explanation of why you are returning the item

• A photo or video of the product (especially if it arrived damaged, defective, or incorrect)

Our support team will review your request and respond within 72 hours with detailed instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue is our fault (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to an error on our end, we’ll provide a prepaid return label.

• We recommend using a trackable shipping method for all returns to ensure safe delivery.

Exchanges
Exchanges are available for items that are:

• Defective or damaged upon arrival

• Incorrect in size, color, or style

To request an exchange, contact support@vixow.com with your replacement details. Once approved, we’ll process and ship your new item promptly.

Exceptions & Limitations

Returns may be refused or only partially refunded if:

• The request is made after 30 days from delivery

• The returned product shows signs of wear, washing, or alteration

• The item was marked final sale or non-returnable at the time of purchase

At Vixow, we are committed to ensuring every customer feels confident and cared for — because your satisfaction is at the heart of everything we do.